Lease Maturity

As you are approaching the maturity date of your current lease, BMW Financial Services would like to remind you of the important steps involved in our lease maturity process. Whether you want to continue to enjoy The Ultimate Driving Experience® of your current BMW, or dream of exploring the open road in something different, we’re here to help guide you through every turn.

Download Lease Maturity Checklist here.
 

Process of Returning Your Lease

1. LEASE MATURITY CALL

   Between 120-180 days before your lease matures, you can expect a call from your BMW Retailer as a reminder that your lease maturity date is approaching. Take this opportunity to come into your BMW Retailer for a pre-inspection and to let them know if you are looking to keep your current BMW or if you are interested in a new BMW.

2. INSPECTION CALL

   Approximately 75 days before your lease expires, you can expect a call from AutoVIN Canada, an independent inspection company, to arrange an appointment for a mandatory vehicle inspection. The inspection can be completed at a time and location which is convenient for you (e.g. your home or office).If you have not been contacted yet, please contact AutoVIN Canada directly to arrange an appointment for a vehicle inspection.

   AutoVIN Canada: 1-800-268-6639
   www.AutoVINlive.com

3. VEHICLE INSPECTION

   After AutoVIN Canada evaluates the condition of your BMW, a Vehicle Inspection Report will be available online usually within 48 hours of the physical inspection, outlining the condition of your vehicle. Any damage or repairs identified on the report should be completed at an Authorized BMW Retailer or Certified Collision Repair Centre to avoid poor or improper repair charges at lease end. If your vehicle requires any repairs or maintenance please ensure it is completed prior to the lease maturity date, in order to avoid late return fees.

   View what is acceptable standard wear and use..

   Please note that if you have purchased BMW Financial Services Excess Wear & Use Protection with your BMW vehicle, this process has been simplified for you. Upon completion of your vehicle inspection by AutoVIN Canada, please refer to the Excess Wear & Use Protection Guidelines for more information. Should you have any further questions, please contact one of our Lease Maturity Specialists at 1-800-300-0269.

4. RETURNING YOUR VEHICLE

   Your BMW vehicle must be returned to an authorized BMW Retailer by the lease maturity date. Please schedule your appointment with your Retailer in advance to review your vehicle’s condition and confirm all necessary maintenance and/or repairs have been made. Please ensure that both sets of keys, owner’s manual, matching BMW approved non-winter tires and BMW rims, BMW approved windshield with a BMW logo displayed on the glass, vehicle accessories (as applicable) and original copy of ownership (Province of Alberta only) are returned with the vehicle, as required. Once confirmed, you and your Retailer will sign a Vehicle Return Confirmation Form to complete the vehicle turn-in process. You may also settle any applicable lease-end charges with your BMW Retailer at this time.

   REMINDER: Please ensure that you take the time to delete all of your personal information from the iDrive system of your BMW (if applicable) prior to vehicle turn-in.

   Learn how to remove your information from your vehicle.

My BMW Account

Accessing your BMW Financial Services account has never been easier. My BMW Account is our secure BMW Financial Services platform which has a variety of self-service features and 24/7 resources to make managing your BMW’s financing easier than ever. You can use My BMW Account to access your BMW Financial Services information, review your financial documents, and much more, anytime, anywhere – all from your mobile device or computer.
 

MY BMW ACCOUNT FEATURES:

• Make one time payments (e.g. Lease Maturity Invoice)
• View contract details
• Request a payoff quote
• Review and reschedule payments online*
• Update banking information
• Securely send and receive your documents and messages
• Live dashboard to check account status

*Active accounts on bi-weekly or monthly automatic recurring payment schedules may reschedule payment dates up to once per pay period. Subject to scheduling limitations, and customer and account eligibility.

 

How do I register for My BMW Account?

1. If you already have a BMW Connected Account, the same username and password can be used to log into My BMW Account. You are not required to re-register.

2. If you do not have a BMW Connected Account, you will be required to register by providing your first and last name, email address and password. In both cases, you will be required to provide the following information in order to access your BMW Financial Services Account(s):

• Date of birth
• VIN
• Amount of your last payment

 

BMW Financial Services Contact

The BMW Financial Services Canada Customer Interaction Centre is here for you.
 

HOURS

Monday – Thursday
9:00 am – 8:00 pm ET

Friday
9:00 am – 6:00 pm ET
 

TELEPHONE

Call BMW Financial Services Canada: 1-800-3000-BMW
 

MESSAGE

You may also send BMW Financial Services Canada a message through the Secure Message Centre on My BMW Account.
 

WEBSITE

For additional details, visit the BMW Canada website.